Virtual
Administration
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities and patient care.
Clinical documentation & EHR management
Medical histories, test results, referrals, consultation letters and records kept current and accurately processed.
Revenue cycle management
Patient pre-registration, charge captures, claim submissions, denial management, and patient collections. Reconciliations and audits to prevent revenue loss.
Appointment scheduling
Handling bookings, reschedules, follow-ups, and confirmations.
Insurance claims
Managing insurance verification and processing, denied or underpaid claims and resubmissions.
Email management
General clerical tasks
Remote
Reception
Allow your on-site team to focus on reducing work backlogs and devote more attention to direct patient care.
Front desk triage
Promptly answering, assessing, prioritising, and directing incoming calls.
Patient bookings
Managing appointments, follow-ups, confirmations, reschedules, and recalls to maintain continuity of care and reduce no shows.
Multi-channel patient communication
Managing phone calls, live chat, social media and email enquiries across all platforms.
Human-AI website assistant
Providing 24/7 coverage with an AI solution for non-clinical related matters, escalating to remote receptionists when needed.
Email management
General clerical tasks
Patient Care
Coordination
Enhance patient communication and care, maximising capacity to handle more patients and improving patient satisfaction, driving revenue growth.
Patient communications
Managing patient interactions, including addressing concerns, follow-ups, requests, and treatment plan enquiries.
Patient record preparation
Preparing and managing patient records for staff, specialists, doctors, patients and third parties to ensure continuity of care.
Referral management
Effective management of referrals ensures smooth transitions and continuity of care.
Remote monitoring
Tracking patient progress and compliance, focusing on non-clinical tasks.
Collaborative care
Liaising with healthcare professionals to ensure continuity of care, including follow-up, consultation notes and test result management.
Patient
Monitoring
Ensure timely interventions, reduce the need for in-person visits with remote check-ins and follow-ups, all while reducing the burden on your on-site staff.
Remote patient system setup
Your remote patient monitoring specialist integrates into your existing operational system and remote monitoring software.
Monitoring
Continuous tracking and analysis of patient vital signs and imaging to provide real-time insights.
Patient communication
Managing patient interactions, including live support, consent acquisition, treatment enquiries and addressing concerns.
Ongoing assessments
Regular evaluations of progress to facilitate timely treatment adjustments and improved outcomes.
Electronic health records updates
Keeping patient records up-to-date with accurate and timely data entries.
Collaborative care
Working with other professionals to ensure a coordinated approach to patient care, including follow-up management and lab result analysis.
Human-AI
24/7 Live Chat
Engage every website visitor with real-time, personalised interactions. Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy patients.
Expert online enquiry management
Handling all types of enquiries, ensuring prompt and accurate responses.
Comprehensive service information
Providing visitors with detailed information about your services and products, addressing questions promptly and accurately.
Appointment and account assistance
Assisting patients with scheduling and account-related queries.
Guidance to resources & feedback
Directing patients to FAQs and resources, empowering them with the information they need while relieving your in-house staff from endless enquiries.
Gain valuable insights for continuous improvement
Completing surveys and analysing chat interactions, offering valuable insights into patient needs and preferences, enabling your practice to continually refine and enhance its services.
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue. *Source: Magellan Solutions
Patient
Billlings
Is your practice leaving money on the table due to billing inefficiencies? At Allied Orbit, we know efficient revenue collection is vital for your clinic's success.
Comprehensive billing management
Processing payments and reconciliations.
Enquiry handling
Resolving billing questions promptly, ensuring patient satisfaction and clarity.
Proactive accounts receivables
Conducting collection activities including payment reminders to optimise cash flow and reduce outstanding balances.
Billing audits
Conducting thorough reviews to ensure all accounts have been billed correctly and paid.
Swift error resolution
Detecting and rectifying billing discrepancies to maintain trust and accuracy.
Efficient claims processing
Submitting and tracking Medicare and insurance claims, managing approvals to minimise claim rejections and delays.
Medical
Transcription
Partnering with the world's market-leading transcription software provider, we deliver a real-time intuitive, secure and intelligent transcription solution.
Upload dictations immediately through our mobile phone app.
Receive transcribed documents within your nominated turnaround time (typically 24 hours - by 5pm the next business day, STAT available if required).
Delivery directly to your practice management software.
Dedicated transcriptionists & editors.
98% accuracy with quick turnaround times for all medical specialties.
ISO 27001:2013 compliant.
Australian and New Zealand based editors to ensure the highest accuracy levels.
All-Inclusive cost includes dedicated transcriptionists, local-based proofing, cloud-based software mobile recorder app, and ongoing support
Priced on a per-line or hourly rate basis depending on the most optimal solution for your practice
Medical & Business
Specialist Roles
We offer specialist services designed to meet the diverse needs of healthcare providers. From highly skilled clinical roles such as orthodontists and sonographers to general business roles like marketing and IT.
Healthcare specialists roles Orthodontists, Tele-Sonographers & Imaging Experts, Remote Radiologists, Remote Nursing Specialists, Nutritionists & Dietitians, and other specialised clinicians providing remote diagnostics, treatment planning, and consultations.
Specialised AI software support Specialist staff managing platforms like Dental Monitoring for orthodontic progress tracking, AI-powered imaging analysis, and predictive diagnostics.
Marketing AI-Assisted Specialists
Designing patient engagement campaigns (email/SMS outreach, social media ads), SEO-optimised content strategies for blogs and service pages, tracking KPIs like lead conversion rates.
IT Support
Managing IT systems, compliance, cybersecurity, medical device support for patients, and tele-health infrastructure and staff training.
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