Virtual
Administration & Billing
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities and patient care.
Digital document and patient record management
Billing and account reconciliation
Managing payment plan software (ie. DentiCare)
Resolving billing enquiries
Email management
Insurance claims processing
General clerical tasks
Remote
Reception
Reduce call volume and simplify patient communication, allowing your on-site team to focus on work backlogs and dedicating more time to delivering outstanding direct patient care.
Handling inbound calls
Appointment management. Filling gaps, confirmations, cancelling, and re-scheduling utilising clinic software such as D4W and Oasis.
Multi-channel patient communication
Email management
Human-AI website assistant
Help desk and technical support
Dental Monitoring & Treatment
Coordinators
Boost revenue streams by providing orthodontic services with remote orthodontists driving your success.
Managing Dental Monitoring non-clinical and clinical notifications and escalating to Specialists as required
Virtual treatment planning and set-ups across various platforms
Patient treatment management and communications
Managing accounts and appointments
Handling patient emails and enquires on treatments
Human-AI
24/7 Live Chat
Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy patients.
Expert online enquiry management
Provide comprehensive service information immediately
Appointment and account assistance
Guidance to resources & FAQs
Gain valuable insights for continuous improvement
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue. *Source: Magellan Solutions
Dental
Transcription
Partnering with the world's market-leading transcription software provider, we deliver a real-time intuitive, secure and intelligent transcription solution.
Upload dictations immediately through our mobile phone app
AI-human integrated solution
Delivery directly to your practice management software
Australian and New Zealand based editors to ensure the highest accuracy levels
Priced on a per-line or hourly rate basis depending on the most optimal solution for your practice