Never Miss A Patient Call

AI Voice Receptionist - Supercharge Returns and Reduce Staff Overwhelm

A purpose‑built multilingual voice agent thats always‑on, routes calls intelligently, triages clinical need and completes bookings.

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24/7 Phone Answering

Calls answered anytime, day or night with human esculation points — no more wait qeues, faster care.

Book More Patients, Effortlessly

AI handles routine bookings, cancellations and reminders.

System Integration

Works with your PMS and booking software - our engineers can manage all integrations.

Patient Query Management

AI answers common patient questions using your approved content (FAQs. opening hours, fees, directions, forms, parking, clinicians’ lists).

Measurable Impact

Fewer missed calls, shorter time to clinical contact, reduced workload for in-house satff and improved patient satisfaction.

Engineered for Security

Our infrastructure is designed with privacy and security as standard. We operate under the Privacy Act 1988 and are aligned with ISO 27001.

Reimagine Healthcare Reception

We Solve

The Challenges

Reception teams overwhelmed by repetitive patient enquiries (opening hours, fees, directions, repeat prescriptions)
Time lost managing escalations and follow‑ups
Missed or delayed clinical triage for urgent calls due to manual routing and overload
Average hold time of 20 minutes, upsetting and losing patients
Lost revenue and damaged patient satisfaction levels
Operational and workflow disruption across other areas of the organisation

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We Provide

The Solution

FAQ & knowledge‑base handling‍
Semantic routing by intent — NLU identifies whether a call is a routine question or a complex clinical/admin issue
Skill & role‑based routing: route to the right clinician, nurse, admin or specialist team
Priority escalation: urgent clinical flags bypass queues and route immediately to on‑call staff
Fallbacks: voicemail, callback scheduling or transfer to in-house staff for escalations
Appointment booking, rescheduling and SMS/voice confirmations
Secure call recording, encrypted transcripts and structured handover notes for staff
Multi‑language support
Real‑time dashboard and analytics: Routing accuracy, transfer frequency and escalations.

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Instant Support at Your Fingertips

Allied Orbit is committed to building long-term relationships with our clients. Discover how our human-AI and remote staffing solutions drives substantial returns and takes the pressure off your in-house team. Simply tap the button to chat with our AI assistant and discover how we can help!