Never Miss A Patient Call

AI Voice Receptionist to Supercharge Returns and Reduce Staff Overwhelm.

A purpose‑built multilingual voice agent thats always‑on, routes calls intelligently, triages clinical need and completes bookings.

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24/7 Phone Answering

Calls answered anytime, day or night with human esculation points — no more wait qeues, faster care.

Book More Patients

AI handles routine bookings, cancellations and reminders.

System Integration

Works with your PMS and booking software - our engineers can manage all integrations.

Query Management

AI answers common patient and provider questions using your approved content (FAQs. opening hours, fees, directions, forms, parking, clinicians’ lists).

Measurable Impact

Fewer missed calls, shorter time to clinical contact, reduced workload for in-house satff and improved patient satisfaction.

Engineered for Security

Our infrastructure is designed with privacy and security as standard. We operate under the Privacy Act 1988 and are aligned with ISO 27001.

Redesign Your Healthcare Reception

We Understand

The Challenges

Reception teams overwhelmed by repetitive patient enquiries (opening hours, fees, directions, repeat prescriptions)
Time lost managing escalations and follow‑ups
Missed or delayed clinical triage for urgent calls due to manual routing and overload
Average hold time of 20 minutes, upsetting and losing patients
Lost revenue and damaged patient satisfaction levels
Operational and workflow disruption across other areas of the organisation

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We Provide

The Solution

A human-like intelligent multi-lingual AI receptionist handling your chosen capacity of calls. The perfect foundational layer—relieving your front desk challenges and delivering strong ROI, while creating the framework we can build on for future human-AI integrations.‍
FAQ & knowledge‑base handling‍
Semantic routing by intent — NLU identifies whether a call is a routine question or a complex clinical/admin issue
Skill & role‑based routing: route to the right clinician, nurse, admin or specialist team
Priority escalation: urgent clinical flags bypass queues and route immediately to on‑call staff
Fallbacks: voicemail, callback scheduling or transfer to in-house staff for escalations
Appointment booking, rescheduling and SMS/voice confirmations
Secure call recording, encrypted transcripts and structured handover notes for staff
Real‑time dashboard and analytics: Routing accuracy, transfer frequency and escalations.
Any other features you may need or extensions into other processes, we can build.

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Your Practice Isn't Cookie‑Cutter
‍Neither Are Our Solutions

Deep Understanding, Not Generic Assumptions

Generic AI tools don't adapt to the complexities of your operations, processes and clinicians preferences. We do - saving you time and effort.

Bespoke Solutions for Your Unique Practice

We build long‑term partnerships by deeply understanding your workflows and operational complexities — then design solutions that fit your unique reality.

Partnership‑First Approach That Delivers Results

Our partnership‑first approach combines comprehensive process mapping, customised builds, and iterative optimisation to deliver results that shiny, off‑the‑shelf solutions will never match.

Complete Practice Transformation, Not Point Solutions

We're not a one-trick pony. Allied Orbit can help transform every facet of your operations — front desk to back office, clinical care to patient experience.