Human-AI
Administration & Billing
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities and patient care.
Digital document and patient record management
Appointment scheduling and recalls
Billing and account reconciliation
Integrating into your clinic management software (ie. Zenoti)
Identifying and resolving billing errors
Insurance claims processing
Accounts and bookkeeping
General clerical tasks
AI Voice
Reception
Reduce call volume and simplify patient communication, allowing your on-site team to focus on work backlogs and dedicating more time to delivering outstanding direct patient care.
Handling inbound calls
Appointment and recall management
Multi-channel patient communication
Email management
Human-AI website assistant
Help desk and technical support
Human-AI Treatment
Coordinators
Boost patient treatment and care, maximising capacity to handle more patients and improving patient satisfaction, driving revenue growth.
Enquiry management
Appointment and recall management
Contacting various lists including expiring plan courtesy calls, cancellations, new treatment reminders
Client treatment and care management and communications
Managing accounts and appointments
Handling emails and enquires on treatments
Human-AI
24/7 Live Chat
Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy patients.
Expert online enquiry management
Provide comprehensive service information immediately
Appointment and account assistance
Guidance to resources & FAQs
Gain valuable insights for continuous improvement
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue. *Source: Magellan Solutions
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