Virtual
Administration & Billing
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities and patient care.
Digital document and patient record management
Appointment scheduling and recalls
Billing and account reconciliation
Batching & transmitting Medicare/DVA claims (ie. via ECLIPSE)
Identifying and resolving billing errors
Insurance claims processing
Batching & transmitting Health Fund claims (inpatient medical) ie. via ECLIPSE.
Accounts and bookkeeping
General clerical tasks
Remote
Reception
Reduce call volume and simplify patient communication, allowing your on-site team to focus on work backlogs and dedicating more time to delivering outstanding direct patient care.
Handling inbound calls
Appointment management. Filling gaps, confirmations, cancelling, and re-scheduling utilising clinic software such Genie and Medical Director
Multi-channel patient communication
Email management
Human-AI website live chat
Help desk and technical support
Patient
Coordinators
Boost patient treatment and care, maximising capacity to handle more patients and improving patient satisfaction, driving revenue growth.
Attending to patient enquiries regarding accounts, general enquiries and appointments
Courtesy calls/texts and managing the recall system
Updating relevant platforms and software such as Medical Director, Blue Chip, etc.
Updating EHR with medical history and test results.
Patient record preparation for consultations and testing
Referral management
Remote
Monitoring
Delegate management and monitoring of remote devices to a remote specialist maximising capacity to handle more patients and reducing onsite workloads, driving revenue growth.
Reviewing daily alerts and transmissions
Uploading and reviewing daily event monitor or reports, preparing summaries for physician evaluation and approval
Troubleshooting remote monitoring systems and devices
Supporting patient engagement and compliance
Collaborating with the multidisciplinary care team
Medical
Document Management
Streamline patient data ensuring quick access to accurate information, reducing administrative work, minimising errors, supporting data security, and helping staff focus more on patient care-boosting efficiency and improving outcomes.
Updating EHR with medical history and test results
Finalising and attaching scanned documents to the clinics practice management software such as reports, GP referrals, consultation letters, reports, test requests, prescriptions, ECG Tracings
Checking, finalising and processing consultation letters and reports
Preparing Obs Charts, Patient Records and Medication Lists
Human-AI
24/7 Live Chat
Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy patients.
Expert online enquiry management
Provide comprehensive service information immediately
Appointment and account assistance
Guidance to resources & FAQs
Gain valuable insights for continuous improvement
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue. *Source: Magellan Solutions
Medical
Transcription
Partnering with the world's market-leading transcription software provider, we deliver a real-time intuitive, secure and intelligent transcription solution.
Upload dictations immediately through our mobile phone app
AI-human integrated solution
Delivery directly to your practice management software
Australian and New Zealand based editors to ensure the highest accuracy levels
Priced on a per-line or hourly rate basis depending on the most optimal solution for your practice
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